Shipping Policy
Effective Date: May 12, 2026
1. Processing Time
Orders are processed within 1–2 business days of payment confirmation. Orders placed after 2:00 PM EST on business days, or on weekends and holidays, are processed the next business day.
Some products are fulfilled by Marketplace Vendors directly. Vendor-specific processing times are displayed on the product listing page.
2. Shipping Destinations
We ship to all provinces and territories within Canada. International shipping is not currently available.
3. Shipping Methods and Estimated Delivery Times
| Method | Estimated Delivery |
|---|---|
| Standard Shipping | 5–10 business days |
| Expedited Shipping | 2–4 business days |
| Express Shipping | 1–2 business days |
| Freight / LTL (heavy/bulk) | 5–15 business days (quoted) |
Delivery times are estimates only and are not guaranteed. Remote areas (Yukon, Northwest Territories, Nunavut) may require additional transit time.
4. Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Free shipping thresholds may apply to qualifying orders and will be displayed at checkout.
For oversized, hazardous, or freight items, a shipping quote will be provided prior to order confirmation.
5. Tracking Your Order
A tracking number will be emailed to you once your order has shipped. You can track your shipment through the carrier's website or via your account order history on Supply Solution.
6. Dropship Orders
Some items are shipped directly from our suppliers or Marketplace Vendors. These items may ship separately and with different carriers. You will receive tracking information for each shipment. Dropship lead times vary by supplier and are indicated on product listings where applicable.
7. Hazardous Materials
Certain products (chemicals, compressed gases, batteries, flammables) are subject to Transportation of Dangerous Goods (TDG) regulations and can only be shipped via compliant carriers. Additional handling fees may apply. Some hazardous products cannot be shipped to residential addresses.
8. Undeliverable Packages
If a package is returned to us due to an incorrect address provided by the customer, refused delivery, or failure to collect from a pickup location, the customer is responsible for re-shipment costs. Refunds will be issued minus original and return shipping costs.
9. Lost or Damaged Shipments
If your order is lost in transit, please contact us at privacy@supplysolution.ca. We will investigate with the carrier and, if confirmed lost, provide a replacement or full refund. For damaged shipments, please report within 48 hours of delivery with photographs of the damage.
10. Contact
privacy@supplysolution.ca
Redwoodcore INC., Quebec, Canada