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Shipping & returns

1. Return Policy Duration:
Customers have a 15-day window from the date of delivery to initiate a return.

2. Exclusions:
Returns will not be accepted for the following categories:

  • Chemicals
  • Perishable items
  • Soaps
  • Cleaning supplies
  • Gloves

3. Return Merchandise Authorization (RMA):
All returns must be accompanied by a valid Return Merchandise Authorization (RMA). Customers must obtain an RMA by contacting our customer service team before returning any items.

4. Requesting RMA:
Customers can request an RMA by reaching out to our customer service through the following channels:

5. Inspection Requirement:
Customers are advised to inspect the received items promptly. If any issues or defects are identified, customers should contact us immediately. This proactive communication ensures a swift resolution.

6. Return Process:
a. Contact Us: Initiate the return process by contacting our customer service and obtaining an RMA.
b. RMA Approval: Once the RMA is approved, customers will receive detailed instructions on how to return the item.
c. Packaging: Ensure that the item is securely packaged to prevent damage during the return transit.
d. Return Shipping: Customers are responsible for the return shipping costs unless the return is due to an error on our part.
e. Refund/Exchange: Upon receiving the returned item, we will inspect it and process a refund or exchange accordingly.

7. Condition of Returned Items: Returned items must be in their original condition, with all tags and packaging intact. Items showing signs of use, damage, or without the original packaging may not be eligible for a refund or exchange.

8. Refund Processing Time: Refunds will be processed within 5 business days from the date of receiving the returned item.

9. Non-Compliance: Returns without a valid RMA or not adhering to the specified conditions may not be accepted, and the customer will be notified accordingly.

10. Contact Information:
For any inquiries or assistance regarding returns, customers can reach us through:

Please note that this policy is subject to change, and customers are encouraged to review the latest version on our website.