Return & Refund Policy

Effective Date: May 12, 2026

1. Return Window

We accept returns within 30 days of the delivery date for most items, subject to the conditions below. For B2B customers, return eligibility may be subject to the terms of your account agreement.

2. Eligible Items

To be eligible for a return, items must be:

• Unused, in original condition, and in original packaging;
• Accompanied by proof of purchase (order number);
• Returned within 30 days of the delivery date.

3. Non-Returnable Items

The following items are not eligible for return:

• Custom or made-to-order products;
• Hazardous materials and chemicals once opened;
• Perishable goods;
• Items that have been used, installed, or modified;
• Software, licences, and downloadable products once activated;
• Items marked as "Final Sale" at the time of purchase;
• Hygiene products once opened.

4. Marketplace Vendor Products

Products sold by Marketplace Vendors are subject to the individual vendor's return policy, which will be displayed on the product listing. If no vendor policy is specified, our standard 30-day return policy applies. Contact us at privacy@supplysolution.ca if you require assistance with a vendor return.

5. How to Initiate a Return

1. Contact us at privacy@supplysolution.ca with your order number and reason for return.
2. We will provide a Return Merchandise Authorization (RMA) number and return shipping instructions.
3. Ship the item securely. Items returned without an RMA number may not be accepted.
4. We recommend using a tracked shipping service. We are not responsible for items lost in return transit.

6. Return Shipping Costs

• Defective or incorrect items: We cover return shipping costs;
• Change of mind returns: Customer is responsible for return shipping costs;
• B2B bulk returns: Return shipping terms are negotiated case by case.

7. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds are processed within 5–10 business days to the original payment method.
• Shipping costs from the original order are non-refundable unless the return is due to our error.
• Restocking fees of up to 15% may apply to B2B returns of special order or high-value items.

8. Damaged or Lost Shipments

If your order arrives damaged, please photograph the damage and contact us within 48 hours of delivery. We will arrange for a replacement or refund at no cost to you. Claims submitted after 48 hours may not be eligible for full coverage.

9. Contact

privacy@supplysolution.ca
Redwoodcore INC., Quebec, Canada